Frequently asked questions - FAQ

Follow these steps to apply your discount voucher:

1. Add the products you want to your cart.
2. Click on “Checkout”.
3. On the next screen, you will see a box that says “Discount coupon”.
4. Enter your code in that field and click “Check”.
5. If it is valid, the discount will be automatically applied to the order total.

At the moment, we do not offer a specific coupon for the first purchase. However, we invite you to subscribe to our newsletter, where you will receive exclusive discounts and promotions. You can also follow us on our social media to always stay up to date with our news.

The use of the coupon depends on its terms (validity period, minimum purchase amount, exclusions), which are shown in the coupon’s own information. If you have any questions or can’t apply it, contact us through the contact form or write to help@sabina.com and we will assist you.

There are three possible reasons why your voucher may not be applied:

• You have already used it before (they are single-use).
• You have not reached the minimum required amount.
• There is an active promotion on the website, and they cannot be combined.

If you need help, write to us through our contact form or by email at help@sabina.com

We regret to inform you that, at this moment, we do not have gift vouchers available. We are working on incorporating new options in the future to expand the possibilities for our customers.

Yes, at Sabina Store we offer the engraving option on certain items. If engraving cannot be applied due to the product’s characteristics, we issue the corresponding refund.

Please note that, in some cases, this option may not be available.

Yes, we offer two special gift options:

• Gift box with personalized card: You can select this option at checkout, in the “Process order” step. It includes a special box and a card where you can write a personalized message. This option has an additional cost, clearly shown when selected.
• Personalized engraving on some items: Some products allow you to add an engraving. If available, you will see the option on the product page. You can enter the text you want to engrave before adding the item to your cart. This service also has an additional cost.

Currently, we do not wrap orders in gift paper. The available options are the presentation box and/or engraving, depending on the product.

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